Shift Cancellation

Shift Cancellation

At A Glance

It’s never good when a shift is cancelled, either because a client has filled the shift, or because a staff member cannot make it. With this automation you can notify the correct person, update the shift details and calendars as well.


Why Automate It?

Cancellations can occur and anytime and often require each relevant team member to be updated. Forgetting to send the message in a timely manner can harm your brand reputation. This ultimately will negatively effect both your client and employee retention.


What’s in it

This automation will create a new field on the shift for cancellation type tracking, and add automations to notify teammates and even clients when cancellations are recorded.



Workflow template
Use Cases
Client Relations
Flex Workforces
Automation breakdown




Recipe Script

You can modify and copy and paste this script into your teambridge account to activate this automation.


  • When Shift / Cancellation Status is updated



  • Shift Cancellation Status = Client Cancellation




  • Modify / Shift / Published = No
  • Send In-App Message
    • Target: Assignee
    • Recommended Message Content “Unfortunately the facility has cancelled this shift. We apologize for the inconvenience, please fee free to claim another shift in your TeamBridge app.”

Best Practices

If a team members shift is cancelled due to no fault of their own, its always good to take a apologetic tone and incentivize them to pick up an a shift to replace those lost earnings.


In the case of a staff member cancelling, notifying the client instantly is crucial, and you can be sure to include a note letting them know you are actively seeking a replacement, which can be automated in TeamBridge!

See the difference one automation can make


Client Retention


Fullfillment Rate


No Shows

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Related templates

A simple although powerful automation to remind an employee of an upcoming shift. Effective at reducing no shows and late clock ins, which can have dramatic benefits to labor costs, staffing efficiency and even retention.

Why Automate It?

No manager or scheduler wants to be asking “where is my team?” when they should have already showed up. Make it easy for your staff to follow through on the schedule and arrive on time for all shifts with a simple reminder. This reminder is an hour before the shift is scheduled to start but feel free to play around with the timing to maximize the effect for your team.

Setting it Up

A very basic automation, that benefits from a few simple best practices. This automation is triggered anytime a shift is scheduled to start. Then with a timing modifier of 60 minutes before and a few conditions to make sure we don’t send messages we don’t need to. We will want a condition to make sure the shift is assigned, and published, and any other qualifications that you may have customized on your account. Keep in mind we only want these notifications to go out for confirmed shifts, that the employee needs to show up for, so filtering out drafts or cancelled shifts is an important step.

Finally the message can be delivered via text message (SMS), email or in-app with a push notification. You can decide how loud you want this message to be and configure the content of the message with the correct sense of urgency you want to convey.

Reduce overhead and let your schedulers and internal staff focus on creating efficient plans that don’t require last minute changes due to call outs or tardiness. Creating valuable reminders for your staff not only helps keep your operations running smoothly, but also avoids unneeded friction between your management and staff. These situations can result in lower retention, and performance, but are easily avoided with simple enhancements to your communication that make it easier for your staff to deliver on your plan.

Fill high value shifts with smart incentivizes. Activate this workflow to add a bonus to shifts that are less than 24 hours away. You can also increase the pay rate of a shift with this Short Notice shift workflow template.


Why Automate It?

For some teams, leaving a shift open or unassigned can result in disproportionately large loss in productivity, revenue or even morale. For other teams, such as staffing models, a open shift is a missed opportunity. With this automation you can reduce the number of shifts that go unclaimed, by creating a direct incentive that increases the value of the shift to your staff when the shift is still open as the clock to it’s start is ticking down.