Pre-shift reminder

At a Glance

A simple yet powerful automation to remind a team member of an upcoming shift. Effective at reducing no shows and late clock ins, which can have dramatic benefits to labor costs, staffing efficiency and even retention.

Why automate it?

No manager or scheduler wants to be asking “where is my team?” when they should have already showed up. Make it easy for your staff to follow through on the schedule and arrive on-time for shifts with a simple reminder. This template has the reminder set for an hour before the shift is scheduled to start, but you should play around with the timing to maximize the effectiveness for your team.

How does it work?

This automation is triggered anytime a shift is scheduled to start with a timing modifier of 60 minutes before and a few conditions to make sure we don’t send messages we don’t need to. We will want a condition to make sure the shift is assigned, and published, and any other qualifications that you may have customized on your account. Keep in mind we only want these notifications to go out for confirmed shifts, that the employee needs to show up for, so filtering out drafts or cancelled shifts is an important step.Finally the message can be delivered via text message (SMS), email or in-app with a push notification. You can decide how loud you want this message to be and configure the content of the message with the correct sense of urgency you want to convey.