Choosing the best non-medical home care software is critical to your agency’s daily operations. This software affects everything—from how you optimize caregiver scheduling and care delivery to your ability to streamline processes like invoicing and client management.
Analysts expect the home care industry to grow by 21% between 2023 and 2033. This growth will increase the number of home care agency software options, making the decision-making process even harder.
To choose the best software, you need to know the top contenders on the market today, what makes them so competitive, and essential features and integrations to consider before making your final pick.
What is the best non-medical home care software?
Home care agency management software can be designed specifically for the home care and home healthcare industries, or it can be a more generalized solution that works well for the needs of home care providers. The following five business solutions offer a combination of options, all well-suited for agencies:
- Teambridge
- CareSmartz360
- WellSky
- Axxess Home Care
- Caretap
Teambridge
Software classification: General purpose
Teambridge is a cloud-based workforce management platform designed for staffing companies and organizations with shift workers, including home care agencies and home healthcare agencies.
What sets it apart is the power it gives home care agencies to design care management workflows, caregiver scheduling processes, and client communication systems that precisely match their care philosophy and operational model. This flexibility prevents agencies from being forced to adopt standardized processes that may not reflect their unique value proposition.
For example, let’s say your home care management agency wants to create a rating system that recognizes caregivers who consistently receive great client feedback. Once a caregiver reaches a specified rating (such as five stars), you can reward them with early access to open shifts or other perks that incentivize them to do their best work and stay with the agency. Users can custom-build this entire workflow within Teambridge.
Features:
- Build custom workflows and programs that match your existing operations using the software’s composable platform
- Ensure accurate time tracking based on a caregiver’s location data with a geofencing time clock and self-service mobile app
- Quickly generate reports based on electronic visit verification (EVV) requirements with a HIPAA-compliant solution
- Drive caregiver engagement and retention through straightforward chat functionality and automated reminders
- Create shift and schedule templates and automate caregiver scheduling that matches the coverage you need to stay compliant for long-term care
Limitations:
- Teambridge is currently working on adding built-in payroll processing, but the software offers payroll integrations.
CareSmartz360
Software classification: Specialized
CareSmartz360 is an AI-powered home care management software for home care agencies, franchisor management, and facility staffing. Its intuitive interface simplifies collaboration between home care stakeholders and drives agency growth.
The all-in-one solution connects not only caregivers, schedulers, and clients but also recruiters, supervisors, and payers, including Medicaid. It offers caregiver training, custom forms, scheduling, client management, and more.
Features:
- Share information via a dedicated dashboard for clients and families
- Ensure compliance with a GPS-enabled mobile app and EVV
- Use mobile apps for both caregivers and on-call coordinators
- Easily integrate with a fully open and free API for interoperability
- Automate payroll across locations
Limitations:
- CareSmartz360 isn’t built on a composable architecture, so users can’t easily reconfigure it to create custom workflows and processes to match their agency’s operations like they can with Teambridge.
WellSky
Software classification: Specialized
While WellSky offers software solutions and services for healthcare, blood management, human services, and more, it also provides specialized personal care software that helps streamline staff management, care delivery, operations, and family communication.
The solution has received HITRUST CSF certification, an independent third-party verification of HIPAA compliance and security and privacy best practices. Its end-to-end functionality combines in-home and virtual care solutions across caregiver management and back-office operations.
Features:
- Receive and respond to client referrals
- Allow clients to pay or split bills within a dedicated client and family portal
- Optimize business performance with easy-to-use dashboards and reports
- Improve client care with home healthcare metrics and predictions
- Manage schedules and tasks from a mobile app
Limitations:
- With its focus on healthcare rather than personal care, many of its tools are optimized to match the workflows of medical providers like occupational therapists and home health nurses.
Axxess Home Care
Software classification: Specialized
Axxess Home Care offers medical, pediatric, and non-medical home care software solutions designed to make care more manageable. It aims to help customers streamline operations, improve quality of care, ensure compliance, and maximize efficiency.
According to Axxess, its enterprise-level solutions lead the industry in security and compliance. The software integrates with a mobile app that lets caregivers verify visits at the point of care, view scheduled tasks, and get directions to client homes.
Features:
- Enable real-time collaboration with intuitive scheduling tools
- Use bulk scheduling functionality to improve efficiency
- Make quick schedule adjustments using drag-and-drop features
- Schedule the right caregivers with a tool that optimizes caregiver matching based on client and caregiver preferences
Limitations:
- Axxess Home Care has fewer customization options than other options on this list. Customer reviews also mention challenges with glitches and price increases.
Caretap
Software classification: General purpose
Caretap is an automation software provider offering solutions for home healthcare agencies, but it can also be used to assist with non-medical home care activities. It provides time tracking, automated billing, and built-in, HIPAA-compliant communication channels for easy connections between clients and staff.
The software company claims its electronic documentation optimization saves 40% of time spent on documentation, based on case studies. All documentation is collected and secured to avoid compliance issues.
Features:
- Streamline documentation with e-signature collection, paperless client intake, consistent assessments, and more
- Electronically track claim status to keep agencies on top of payments
- Instantly rebill denied claims
- Record attendance and visited hours in a client’s profile
- Send and receive bulk text messages between staff and clients
- Quickly verify insurance eligibility with automated verifications completed in seconds
Limitations:
- Caretap appears to offer a less comprehensive list of features than other solutions on this list. Fewer features may limit its functionality in areas like self-serve scheduling and workflow customization.
4 essential features of top non-medical home care software
While each software solution has pros and cons, there are some important features you should look for in any platform. Check back with this list as you compare your options.
1. Client management and care planning
Your home care management system should allow you to manage all your client information in one place. This includes essential client details like care requirements and current condition alongside a personalized plan of care created through the software.
Ideally, these client details are also available on the mobile app so caregivers can easily access them while they’re with a client or on the way to an appointment.
2. Caregiver scheduling and matching
Care coordination can be complex, so simple home care scheduling tools are a key feature to consider. Look for a solution that lets you:
- Build calendar views that help you quickly find what you need
- Streamline calendar creation with a drag-and-drop builder
- Create a schedule in seconds with scheduling templates
- Send out automated notifications and reminders about upcoming shifts
Offering an employee scheduling app that’s available on mobile devices can also help retain staff by making their work lives easier. According to Statista, the average turnover rate for professional caregivers in 2023 reached nearly 80%. For home care management agencies, any features that strengthen your retention could become a huge differentiator.
3. Billing and payment processing
If your private-duty home care software tracks time, it can make your life easier to process billing and payments within the same system. You can use built-in payment tools or payment integrations to process charges.
Ideally, the system will help you manage all aspects of client billing and staff payroll, including automatic invoicing and insurance billing. Having everything in the same place reduces the risk of human error from transferring work hours to a separate payroll system.
4. Compliance and documentation management
Because you store all your clients’ information in one place, their documents should be stored there, too. Find a system that lets you send and receive documents and signatures electronically and automatically keeps a record.
Storing documents in a centralized location can give you peace of mind when it comes to compliance and reduce administrative costs associated with storing paper documents. It can also make finding specific documents easier when they’re needed.
Integration capabilities that matter
Depending on how you run your home care business, you may need a solution that goes beyond scheduling, time clocks, communication, and compliance. For example, if your home care service collaborates with a medical facility to help patients with personal care after hospitalization, it could be helpful for your system to coordinate with theirs.
Here are a few examples of integrations you might want to consider:
- Electronic health records (EHRs): Compatibility with EHRs would allow you to seamlessly share information about clients’ conditions with their medical providers to help inform their patient care.
- Accounting and payroll connections: If your home care system lacks these built-in tools, you’ll likely want a solution that will integrate with your current financial systems so you don’t have to transfer this data manually.
- Customer relationship management (CRM) platforms: If you use a CRM platform to manage client relationships, check that it will work with your new system to help you seamlessly manage client details.
- Background check and onboarding tools: Integrating these tools into your software can create a comprehensive, all-in-one platform for onboarding and managing your workforce.
The importance of a flexible, non-medical home care software
The best non-medical home care software for your organization is the one that supports your existing business model. Many platforms have rigid systems that force you to adjust your operations to their capabilities. Meanwhile, composable software, like Teambridge, molds to your workflows and the way you want to do business. With Teambridge, you can preserve the “secret sauce” that makes your agency unique.
If you’re curious how Teambridge can be tailored to solve your agency’s specific challenges, let’s hop on a call. Schedule a personalized demo to see how the solution works in action.
