Omega Healthcare Staffing is a staffing agency that specializes in healthcare placements. Founded in 2021 by Jaqueline Payne and her fiancé, Omega Healthcare Staffing has had tremendous success, growing to include over 600 staff and 11 partner facilities. Their focus is on providing exceptional customer service and candidate placements while using the latest technology to enable growth.
The challenge
Omega Healthcare Staffing had been using a combination of internal tools, manual processes, and antiquated software to manage their client and candidate relationships. They were facing several challenges that were hindering their growth:
- Time Consuming Manual Processes: Their internal team was spending a significant amount of time on repetitive tasks such as scheduling, communications, credentialing, and invoicing, which limited their ability to take on more clients and grow their business.
- Inefficient Communications: Communication with clients and candidates was disjointed, and they often missed out on job opportunities due to slow response times. They spent hours on emails, texting, and calls to keep things on track.
- Limited Insights: Omega Healthcare Staffing had limited visibility into the performance of their placements and the effectiveness of their recruitment efforts.
A Teambridge solution
To address these challenges, Omega Healthcare Staffing turned to Teambridge to help streamline their workflows and improve their facility and staff engagement. With Teambridge, Omega Healthcare Staffing was able to:
- Automate Repetitive Tasks: Teambridge's automation engine helped Omega Healthcare Staffing automate the busy work of scheduling, credentialing, and invoicing. This allowed their internal team to focus on higher-value activities such as building relationships with clients and candidates.
- Improve Communications: Teambridge's omni-channel messaging enables Omega Healthcare Staffing to communicate more effectively with staff, leading to faster response times and more successful placements.
- Facility Access: Teambridge helps Omega reduce overhead by putting facilities in the driver seat. With Facility Access, facilities can create their own schedule in the platform, reducing back and forth communication and increasing placements.
- Gain insights: With Teambridge's reporting and analytics capabilities, Omega Healthcare Staffing was able to gain valuable insights into their workforce. This helped them make data-driven decisions to optimize their workflows and improve their outcomes.
The Results
With Teambridge, Omega Healthcare Staffing was able to increase their placements by 122% and their revenue by 290%. They also saw significant improvements in their operational efficiency, with a 50% reduction in time spent on manual tasks. Additionally, their candidate and client satisfaction scores improved, leading to increased retention and referral rates.
