Location: San Francisco or New York
About TeamBridge
TeamBridge is at the forefront of revolutionizing workforce management with our cutting-edge composable platform. Backed by renowned investors like General Catalyst, Abstract Ventures, and Fixel, we create flexible, efficient, and intuitive solutions for complex workforce challenges. Our mission is to empower the 80% of global teams that have been overlooked by recent technological advancements. Based in San Francisco, TeamBridge is committed to redefining industries and creating meaningful impact through technology.
About the Role
As a Technical Customer Success Manager (CSM) at TeamBridge, you will play a pivotal role in driving customer success by serving as a technical advisor and advocate for our clients. You will manage customer relationships, ensuring they get the most value from our platform while identifying upsell opportunities, ensuring smooth renewals, and providing technical guidance. The ideal candidate has experience in a tech-focused environment, strong relationship-building skills, and a deep understanding of how to align technology with business needs.
Key Responsibilities
- Build and Nurture Relationships: Establish and maintain strong, long-lasting relationships with key contacts across client organizations, focusing on technical users and stakeholders.
- Platform Expertise: Become an expert on the TeamBridge Platform and provide technical guidance to customers on how to optimize the platform for their specific needs.
- Account Management: Monitor client accounts to manage customer sentiment, ensure satisfaction, and identify upsell opportunities.
- Contract Management: Manage and negotiate contract renewals, aligning terms with both customer needs and business goals.
- Cross-Team Collaboration: Work closely with internal teams (Sales, Product, Engineering) to advocate for customer needs and contribute to product development and strategy.
- Product Vision: Use customer feedback to drive improvements in service delivery, support, and product enhancements.
- Account Growth & Technical Consultation: Serve as a strategic technical advisor for clients, guiding them through platform integration, customization, and scaling efforts.
- Provide proactive technical consultation to ensure clients maximize value from the TeamBridge platform, identifying opportunities for growth and optimization.
- Collaborate with internal teams to align product capabilities with client objectives, driving long-term account expansion and success.
- Reporting: Prepare and deliver regular reports on account status, technical issues, renewal outcomes, and customer satisfaction.
Qualifications
- 2-3 years of experience in customer success, technical account management, or a similar role.
Experience in delivering customer-focused solutions and technical support for software products. - Strong understanding of SaaS platforms and workforce management solutions.
- Excellent relationship-building and communication skills, with a proven ability to influence stakeholders at all levels, including executives.
- Strong organizational skills, with the ability to manage multiple projects simultaneously.
- Experience in contract negotiations, upselling, and renewals.
- Excellent technical troubleshooting, problem-solving, and analytical abilities.
- A bachelor’s degree in Business, Communications, Computer Science, or a related field is preferred.
- Bonus Points if
- You have experience working with blue-collar workforce management solutions.
- You have experience with composable platforms.
Salary: Competitive salary based on experience, with potential for performance-based incentives.
This role offers a unique opportunity to join a fast-growing company and make a meaningful impact while working with cutting-edge technology. If you’re passionate about customer success and enjoy bridging the gap between business and technology, we’d love to hear from you!
