Support at TeamBridge
About TeamBridge: TeamBridge is revolutionizing the software landscape with our state-of-the-art composable platform that turns frustratingly complex processes into magic. Well capitalized by General Catalyst, Abstract Ventures, Lee Fixel and many more, our mission is to create technology that empowers the demographics that technology often forgets.
Redefining each industry we partner with, TeamBridge has a proven track record of growth and this is just the beginning!
About the Candidate:
The Support Rep will serve as our front line of communication for our customers during their journey at Teambridge ensuring that they receive exceptional service and support. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers succeed.
This is an exciting opportunity to be a founding member of the support team and shape the team and Teambridge’s future.
Key Responsibilities:
- Be responsible for day-to-day monitoring and manning of our customer support channels
- Constantly go above and beyond to serve our customers, and be a standard-setting example for customer satisfaction.
- Ability to take calls with customers to implement their requests
- Work closely alongside Customer Success, Engineering, and Product to resolve customer issues in a timely manner
- Think strategically about the current support process, how to improve it, and implement those processes
- Champion, role model, and embed Teambridge’s cultural principles as we scale
- Monitor and analyze customer usage, satisfaction, and performance metrics, using data-driven insights to optimize support strategies and drive continuous improvement.
- Contribute to the overall success of the company by driving customer satisfaction, retention, and growth.
- Willing to wear multiple “hats”. Anything from Support, Product, Sales Engineering, and many more
Qualifications:
- A minimum of 2-3 years of experience in a support manager, engineering, technical implementation, or similar role within the technology industry.
- Proven track record of managing complex client relationships and delivering exceptional customer service.
- Strong technical aptitude and the ability to quickly learn new software products.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving, analytical, and organizational skills.
- It’s a plus if..
- You have a bachelor’s degree in Computer Science or Engineering, Business Information Systems or a related field.
- Experience implementing composable tech solutions
Location: This position is based in San Francisco and requires hybrid in-person collaboration.
Opportunity to Work with Industry Leaders: As a Support Rep at TeamBridge, you will have the unique opportunity to work alongside two of the world’s most prominent product design founders, known for their significant contributions to Uber’s design team, Arjun and Tito will work closely with you to build the strategy, and resources necessary to make TeamBridge a world class team.
Join TeamBridge and be a part of a visionary company that’s shaping the future of digital tools.
