Implementation Manager at TeamBridge
About TeamBridge: TeamBridge is revolutionizing the workforce management landscape with its state-of-the-art composable platform. Funded by General Catalyst, we are at the forefront of creating flexible, efficient, and intuitive solutions for complex workforce challenges. Our mission is to create technology that empowers the 80% of the world’s team’s who have been left behind recent innovations. Based in SF, TeamBridge is a team committed to redefining each industry we partner with.
About the Role: The Implementation Manager will serve as the primary point of contact for our clients during onboarding and the first stages of their journey with TeamBridge, ensuring that they receive exceptional service and support throughout their relationship with our company. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping customers succeed.
Key Responsibilities:
- Develop and maintain strong, long-lasting relationships with key clients, acting as their main point of contact and trusted technical advisor during the implementation phase.
- Collaborate with clients to understand their workflows, implement those workflows in Teambridge, growth opportunities, and potential risks.
- Acquire a deep understanding of our software solutions to provide expert guidance and recommendations tailored to each client’s unique needs.
- Manage the client onboarding process, including product implementation, configuration, and training, ensuring a smooth transition from other platforms and successful adoption.
- Address customer concerns and technical issues, coordinating with internal teams to ensure timely resolution and a positive customer experience.
- Work closely with cross-functional teams, including sales, product development, and engineering, to advocate for customer needs and provide valuable feedback.
- Monitor and analyze customer usage, satisfaction, and performance metrics, using data-driven insights to optimize account strategies and drive continuous improvement.
- Contribute to the overall success of the company by driving customer satisfaction, retention, and growth.
- Willing to wear multiple “hats”. Anything from Support, Product, Sales Engineering, and many more
Qualifications:
- A minimum of 2-3 years of experience in a technical account management, implementation, customer success, or similar role within the technology industry.
- Proven track record of managing complex client relationships and delivering exceptional customer service.
- Strong technical aptitude and the ability to quickly learn new software products.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Strong problem-solving, analytical, and organizational skills.
- Willingness to travel to client sites as needed.
- It’s a plus if..
- You have a bachelor’s degree in Computer Science or Engineering, Business Information Systems or a related field.
- Experience implementing composable tech solutions
Location: This position is based in San Francisco, hybrid and remote may be considered for experienced candidates.
Join TeamBridge and be a part of a visionary company that’s shaping the future of how the world works.
